Facilitate focus groups and other field research with customers, agents, or prospective customers on key questions and drive insights on these questions.Conduct research surveys via phone, SMS, or other platforms.Candidates will be considered only for roles in the market where they are physically located. We are hiring for roles in each of our markets of operations: Kenya, Uganda, Nigeria, and Ghana. This position will report to the Customer Insights Regional Lead. Your insights will inform business improvement opportunities and innovation.
You will capture the voice of our customers and agents by unearthing customer issues and needs. As Customer Insights Associate, you will be responsible for executing a range of customer insights projects. Job Summary: The Customer Insights Associate is responsible for ensuring that M-KOPA delivers maximum value to its customers. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. The scale and impact of our work is massive.
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